Terms and Conditions

These terms explain how Total Turf, Inc. ("Total Turf," "we," "us") works with homeowners and businesses, and the rules for using totalturf.com. Your signed contract is the agreement for your project. If anything on this page differs from your signed contract, your contract controls.

1. Who we are

Total Turf, Inc. is a California contractor, CSLB License #1125443 (C-27 Landscaping), based at 9800 Dino Drive #1348, Elk Grove, CA 95624. You can reach us at 916-671-0070 or hey@totalturf.com.

2. Estimates and pricing

• Prices on our website are published starting prices. Your final price depends on measured square footage, site conditions, demolition, access and the options you choose.
• We measure your project in person and give you a written estimate before any work is scheduled.
• A written estimate is good for the period stated on it. After that, prices may change.

3. Your contract

• Every project is covered by a written home improvement contract that meets California Business and Professions Code Section 7159. It lists the work, materials, price, payment schedule and start and finish dates.
• You can cancel within three business days of signing. If you are 65 or older, you can cancel within five business days. The notice of cancellation in your contract explains how.
• Changes to the work are made in writing with a change order that both of us sign before the changed work starts.

4. Deposits and payments

• Under California law, the down payment for a home improvement project can be no more than 10% of the contract price or $1,000, whichever is less.
• After the deposit, payments follow the schedule in your contract and are tied to work that has been completed. We never ask you to pay ahead of the work.
• Card payments may include a surcharge. If so, we tell you the amount before you pay.
• Financing is available for qualified buyers through third-party lenders. The lender sets the rate, terms and approval, and any fees are disclosed in writing before you sign.

5. Your part of the project

• Clear access to the work area on the scheduled days, including gates, and water and power if we need them.
• Approval from your HOA, if you have one, before work starts.
• Telling us about anything buried that is not marked by 811, such as private sprinkler lines, drains, wiring or septic lines. We call 811 before we dig. We are not responsible for damage to private lines that were not disclosed to us.
• Keeping pets and children out of the work area while we work.

6. Scheduling and delays

We give you a start date in writing. Rain, extreme heat, material delays or site conditions found during demolition can change the schedule. If that happens, we will tell you as soon as we know and give you a new date.

7. Materials

• The artificial turf we install is made in the USA.
• Products and colors can change based on what is available. If a product you chose is not available, we will offer a comparable option before installing it.
• Rock, stone and other natural materials vary in color, size and texture from load to load. Samples and photos are representative, not exact.

8. Concrete work

Concrete on our projects is poured by licensed concrete partners that Total Turf schedules and oversees. It is included in your contract with us.

9. Warranty

• Your installation comes with a Total Turf craftsmanship warranty. The length depends on the tier you choose and is stated in your contract and written warranty.
• The turf carries a 15-year manufacturer's warranty.
• The warranty does not cover damage from misuse, fire, vehicles, heavy objects, animals digging, chemicals, landscaping or construction by others, or events outside our control. Your written warranty has the full terms.
• To make a warranty claim, contact us at 916-671-0070 or hey@totalturf.com with your address and photos of the issue.

10. Photos of your project

We may photograph completed projects for our website and marketing. We never publish your name or street address without your permission. If you prefer that we not photograph your project, let us know.

11. Using this website

• The information on this website is general and may change. Your written estimate and contract are the final word on your project.
• Photos show real Total Turf projects. Some are lightly color-corrected.
• You may not copy our content or photos for commercial use without written permission.
• Links to other websites, such as review sites and our financing partner, are for convenience. We are not responsible for their content.
• To the extent allowed by law, we are not liable for damages arising from your use of this website. This does not limit our obligations under your signed contract or California law.

12. Licensing notice

Contractors are required by law to be licensed and regulated by the Contractors State License Board (CSLB), which has jurisdiction to investigate complaints against contractors if a complaint is filed within three years of the date of the alleged violation. Contact the CSLB at 800-321-2752 or www.cslb.ca.gov. Verify our license, #1125443, on the CSLB website.

13. Disputes

If you have a concern, please call or email us first. Most issues are resolved quickly that way. These terms are governed by the laws of the State of California.

14. Changes to these terms

We may update these terms. The date at the top shows when they last changed. Changes do not affect a contract you have already signed.

15. Contact

Total Turf, Inc. · 9800 Dino Drive #1348, Elk Grove, CA 95624 · 916-671-0070 · hey@totalturf.com · CSLB License #1125443