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Effective Date: July 15th, 2025
Last Updated: July 15th, 2025
INTRODUCTION Total Turf ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website totalturf.com, use our services, or interact with us in any way.INFORMATION WE COLLECT
Personal Information You Provide
We may collect personal information that you voluntarily provide to us, including:
Contact Information: Name, email address, phone number, mailing address
Project Information: Property address, project details, preferences
Communication Records: Messages, emails, phone call records
Payment Information: Billing address, payment method details (processed securely through third-party providers)
Service Feedback: Reviews, testimonials, survey responses
Information Automatically Collected When you visit our website, we may automatically collect:
Device Information: IP address, browser type, operating system
Usage Data: Pages visited, time spent on site, click patterns
Location Data: General geographic location based on IP address
Cookies and Tracking: See "Cookies" section below
Information from Third Parties: We may receive information about you from:
Lead Generation Services: Home Magazine, Google Local Services, referral partners
Social Media Platforms: When you interact with our social media pages
Review Platforms: Google Reviews, Yelp, and other review sites
Background Check Services: For employment verification purposesHOW WE USE YOUR INFORMATIONWe use your information for the following purposes:
Service Delivery: Providing estimates and consultationsScheduling and completing installationsProcessing payments and invoicing Providing customer support and maintenance services
Communication: Responding to inquiries and requestsSending project updates and scheduling notificationsProviding warranty and maintenance informationMarketing communications (with your consent)
Business Operations: Improving our services and websiteConducting market research and analysisMaintaining business records and legal complianceProtecting against fraud and security threats
Marketing and Advertising: Sending promotional materials and special offersDisplaying targeted advertisementsManaging referral programsCreating marketing materials (with permission for photos/testimonials)HOW WE SHARE YOUR INFORMATIONWe may share your information in the following circumstances:
Service Providers: We may share information with trusted third parties who assist in our operations:Payment processors (for secure payment handling)Administrative support servicesMarketing and advertising platformsProfessional services (legal, accounting, insurance)
Legal Requirements: We may disclose information when required by law or to:Comply with legal processes or government requestsProtect our rights, property, or safetyPrevent fraud or illegal activitiesEnforce our terms of service
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
With Your Consent: We may share information for other purposes with your explicit consent.COOKIES AND TRACKING TECHNOLOGIES
What Are Cookies: Cookies are small data files stored on your device that help us improve your browsing experience.
Types of Cookies We UseEssential Cookies: Necessary for basic website functionality
Analytics Cookies: Help us understand how visitors use our site
Marketing Cookies: Used to deliver relevant advertisements
Preference Cookies: Remember your settings and preferences
Managing Cookies:You can control cookies through your browser settings. Note that disabling cookies may affect website functionality. DATA SECURITYWe implement appropriate security measures to protect your information:
Encryption: Sensitive data is encrypted during transmission
Access Controls: Limited access to personal information on a need-to-know basis
Regular Updates: Security systems are regularly updated and monitored
Secure Storage: Data is stored on secure servers with appropriate safeguardsHowever, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.YOUR PRIVACY RIGHTSDepending on your location, you may have the following rights:
Access and Correction: Request access to your personal informationCorrect inaccurate or incomplete informationUpdate your contact preferences
Deletion and Portability: Request deletion of your personal information (subject to legal requirements)Request a copy of your data in a portable format
Marketing Communications: Opt-out of marketing emails at any timeUnsubscribe from promotional communicationsRequest removal from mailing lists
California Residents (CCPA): California residents have additional rights under the California Consumer Privacy Act:Right to know what personal information is collectedRight to delete personal informationRight to opt-out of the sale of personal informationRight to non-discrimination for exercising privacy rights DATA RETENTIONWe retain your information for as long as necessary to:Provide our services and fulfill contractsComply with legal obligationsResolve disputes and enforce agreementsMaintain business records for tax and regulatory purposes Typically, we retain customer information for 7 years after the completion of services, unless longer retention is required by law. CHILDREN'S PRIVACYOur services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete that information promptly.THIRD-PARTY WEBSITESOur website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party websites you visit.INTERNATIONAL DATA TRANSFERSYour information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.CHANGES TO THIS PRIVACY POLICYWe may update this Privacy Policy from time to time. We will notify you of material changes by:Posting the updated policy on our websiteSending email notifications to registered usersDisplaying prominent notices on our websiteYour continued use of our services after changes take effect constitutes acceptance of the updated policy.CONTACT INFORMATIONIf you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Total Turf Phone: 916-671-0070 Email: tom@totalturf.com Website: www.totalturf.com Mailing Address: 5740 Roseville Rd # B, Sacramento, CA 95842
Privacy Officer: Tom Roche COMPLIANCE This Privacy Policy is designed to comply with applicable privacy laws, including: California Consumer Privacy Act (CCPA)California Privacy Rights Act (CPRA)General Data Protection Regulation (GDPR) where applicableOther applicable state and federal privacy laws By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.